Who is responsible for the salon at all times, even when not present?

The salon owner and the Designated Licensed Shop Manager (DLSM) hold ultimate responsibility for the salon, even when they are not physically present. This responsibility encompasses ensuring that the salon operates in compliance with all relevant state laws and regulations, promoting a safe and sanitary environment, and maintaining professional standards of service.

The owner has the overarching duty to manage the business, contribute to its financial and operational success, and ensure that clients receive safe and quality services. The DLSM, being a licensed individual appointed by the owner, serves as a representative in overseeing daily operations and ensuring that all staff follow proper protocols, including sanitation and safety measures.

In contrast, while the salon manager oversees the salon's operations, they may not always have the same level of accountability as the owner and DLSM. Similarly, licensed practitioners are responsible for their individual services and client care but do not bear overall accountability for the salon’s compliance and operations. The cleaning staff, while crucial for maintaining hygiene, are not responsible for the broader operational aspects of the salon. This delineation of responsibilities highlights the importance of identifying who holds ultimate accountability in a salon setting.